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WELCOME TO THE WORLD OF B-CYCLE

  • What is Boulder B-cycle?

  • What is bike sharing?

  • How does Boulder B-cycle work?

  • What's a B-cycle?

  • Where are Boulder B-stations located?

  • Who is Boulder B-cycle?

  • If so many people already have bikes, why do we need Boulder B-cycle?

  • Do other US cities have bike-share programs?

  • Can I use my bike share pass in more than one city?

BECOMING A MEMBER OF BOULDER B-CYCLE

  • Which pass type is best for me?

  • Can I purchase a B-cycle pass or membership if I don’t have a credit or debit card?

  • How much does it cost to join Boulder B-cycle?

  • What does the term “overtime fee” refer to?

  • When will my credit card be charged for B-cycle pass/overtime fees?

  • Are discounts available for students and active military personnel?

  • What is a B-card and how does it work?

  • Can I buy a pass for someone as a gift?

  • How does B-cycle determine the end of the access period?

USING BOULDER B-CYCLE

  • What are Boulder B-cycle's hours?

  • How do I find stations?

  • Can I check out a bike immediately after returning a bike?

  • What do the lights and sounds on the dock signify?

  • How do I use the B-cycle's cable lock?

  • What if I want to keep a bike all day or longer?

  • What if a station is empty, but I want to check out a bike?

  • What if a station is full and I need to find an empty dock to return a bike?

  • What if a bike has a flat tire or other maintenance problem?

  • How do I check out B-cycles in other cities using my Republic Rider pass?

  • Is it legal to ride a bike without a helmet?

  • Can children participate in B-cycle?

  • What if I am involved in an accident?

  • What if I want to reserve a bike?

  • Why can’t I sign up for more than 24-hour access at a kiosk?

  • Is it possible to return a bike after the system closes?

B-CYCLE ACCOUNT MANAGEMENT

  • When does my access period begin?

  • What should I do if I have questions about a credit card charge?

  • Can I change to a different pass type if I want?

  • Why doesn't my B-card work?

  • What should I do if I’ve lost my B-card?

  • How do I change or update my credit card information?

  • Can I buy more than one pass with my credit card?

  • What if I want to cancel my pass?

  • How do I receive or stop text notifications?

  • How do I find my personal ride statistics?

  • What should I do if a bike gets damaged while I have it checked out?

  • What if I lose the key to a B-cycle's cable lock?

  • What if the bike is stolen? Will I be financially responsible for the loss of the bike?

  • Will I still be able to access my personal B-cycle web page after my membership period ends?

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