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General Info

  1. What is Boulder B-cycle?

  2. What's a B-cycle?

  3. What’s the point of B-cycle if I already own a bike?

  4. Where are Boulder B-stations located?

  5. Who is Boulder B-cycle?

How to Ride Boulder B-cycle

  1. Purchase entry pass

  2. Check out a bike from any B-station.

  3. Keep every trip short to avoid overtime fees!

  4. Return your bike at any B-station. Repeat by starting a new trip!

Using Boulder B-cycle

  1. What are Boulder B-cycle's hours?

  2. Can I check out a bike immediately after returning a bike?

  3. How do I use the B-cycle's cable lock?

  4. What do the lights and sounds on the dock mean?

  5. What if I want to keep a bike all day or longer?

  6. How do I check out B-cycles in other cities using my Republic Rider pass?

  7. Is it legal to ride a bike without a helmet?

  8. What if I want to reserve a bike?

  9. Why can’t I sign up for a longer pass at a station?

  10. Can I use my pass to check out more than one bike?

  11. What if I am involved in an accident?

B-cycle account management

  1. When does my access period begin?

  2. Can I buy more than one pass with my credit card?

  3. What should I do if I have questions about a credit card charge?

  4. Can I change to a different pass type if I want?

  5. What's with all these notifications I'm getting?

  6. How do I find my personal ride statistics?

Troubleshooting

  1. I returned a bike to a station, but I just received a notification that my bike is still checked out. What’s going on?

  2. I tried to check out a bike and it seemed to work, except I couldn't get the bike out of the dock while it was beeping. Help!

  3. I tried to check out a bike with my phone number, but I didn’t receive a text code. What’s going on?

  4. Our software is not set up to handle international phone numbers, so make sure you're only entering a ten-digit US number.
  5. If you purchased multiple passes at a station using your credit card, our system only retains the most recent phone number entered. Try entering that phone number to receive your code.
  6. Your mobile carrier may have short code texting disabled by default—this is the system we use. Contact your carrier to confirm that you can receive short code texts (note: this is most often the case with T-Mobile).
  7. A non-mobile or incorrect phone number may have been entered upon registration. Contact us to confirm the number on file.


  • Why isn't my B-card working?

  • What if a station is empty, but I want to check out a bike?

  • What if a station is full and I need to find an empty dock to return a bike?

  • What if a bike has a flat tire or other maintenance problem?

  • Why does my account status say "Not Activated?"

  • Why isn't the app working?

  • What should I do if I’ve lost my B-card?

  • How do I change or update my credit card information?

  • What if I want to cancel my pass?

  • What should I do if a bike gets damaged while I have it checked out?

  • What if I lose the key to a B-cycle's cable lock?

  • What if the bike is stolen? Will I be financially responsible for the loss of the bike?

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