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General Info

  • What is Boulder B-cycle?

  • What's a B-cycle?

  • What’s the point of B-cycle if I already own a bike?

  • Where are Boulder B-stations located?

  • Who is Boulder B-cycle?

Getting Started

  • How Does Boulder B-cycle Work?

  • Can I purchase a B-cycle pass if I don’t have a credit or debit card?

  • Who can ride Boulder B-cycles?

  • How much does it cost?

  • What does the term “overtime fee” refer to?

  • When are credit cards charged for pass/overtime fees?

  • Are discounts available for students and active military personnel?

  • What is a B-card and how does it work?

  • Can I buy a pass for someone as a gift?

  • Can I use my Boulder B-cycle pass in more than one city?

Using Boulder B-cycle

  • What are Boulder B-cycle's hours?

  • Can I check out a bike immediately after returning a bike?

  • What do the lights and sounds on the dock mean?

  • How do I use the B-cycle's cable lock?

  • What if I want to keep a bike all day or longer?

  • What if a station is empty, but I want to check out a bike?

  • What if a station is full and I need to find an empty dock to return a bike?

  • What if a bike has a flat tire or other maintenance problem?

  • How do I check out B-cycles in other cities using my Republic Rider pass?

  • Is it legal to ride a bike without a helmet?

  • What if I want to reserve a bike?

  • Why can’t I sign up for a longer pass at a station?

  • What if I am involved in an accident?

  • Can I use my pass to check out more than one bike?

B-cycle account management

  • When does my access period begin?

  • Can I buy more than one pass with my credit card?

  • What should I do if I have questions about a credit card charge?

  • Can I change to a different pass type if I want?

  • Why does my account status say "Not Activated?"

  • Why isn't my B-card working?

  • Why isn't the app working?

  • What should I do if I’ve lost my B-card?

  • How do I change or update my credit card information?

  • What if I want to cancel my pass?

  • How do I receive or stop text/push notifications?

  • How do I find my personal ride statistics?

  • What should I do if a bike gets damaged while I have it checked out?

  • What if I lose the key to a B-cycle's cable lock?

  • What if the bike is stolen? Will I be financially responsible for the loss of the bike?

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