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An important update on station disconnection issues

by Kevin Bell | Oct 24, 2018
Over the last two weeks, you’ve likely been affected by some (or even many) of our stations being down. We understand that this has likely been as frustrating for you as it has been for us, as we’ve had to devote an enormous amount of time, both in our office and in the field, to proactively and reactively dealing with this issue.

Here’s what we’ve seen:

5-10 at a time, stations with plenty of electrical power (it's not a solar problem) are randomly disconnecting from our database, and not coming back online unless we manually reset them in person, sometimes several times over. We suspected wireless data network or station software problems, but hours of troubleshooting so far with our providers of these services hasn't yielded an obvious answer.

However, along the way, we've figured out a set of fixes that at least reduces, if not eliminates, the disconnection problem at individual stations. So, starting today, we will visit stations in priority order to update modem and internet connection configurations. In the meantime, we can’t thank you enough for your patience, and we apologize for the continued inconvenience until the issue is resolved.

Please feel free to reach out with any questions.

The Boulder B-cycle Team
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